How long do I have to claim?

You get three chances to send in a receipt. Each chance is a 22nd.

After the last 22nd, that receipt cannot be claimed. You will still see it for one more month, marked EXPIRED, then it disappears.

Do not wait until the last day. Your approver also has to approve it before that date. Send it early.

When will I be paid?

Send your claim before the 22nd and it goes into that month's payment. Send it on the 23rd and it waits for the next month.

Being late does not cancel your claim. It only means you wait longer.

What do the words on my claim mean?

DRAFT

Saved, but not sent. Nobody can see it yet. You must press Submit claims.

SUBMITTED (0/3)

Sent. Waiting for the first person. The 3 is how many people must say yes.

PARTIAL APPROVAL (1/3)

One person has said yes. Two to go.

APPROVED

Everyone has said yes. Finance will pay it. Watch your bank account.

RETURNED

Sent back to you to fix. The reason is written on the claim. Fix it and send it again.

REJECTED

Refused. The reason is written on the claim. This one cannot be sent again.

EXPIRED

Too late. It can no longer be sent or approved.

My claim was returned. What do I do?

Read the reason on the claim. Press Edit, fix it, save, then press Submit claims again.

It starts again from the first approver.

Do I still need the paper receipt?

Yes. Send your paper receipts to your first approver. The app does not replace them.

Why can I not choose an old date?

Because that receipt has passed its three chances. The app will tell you the date it closed.

I cannot log in

You need three things: your staff ID, the last 4 digits of your IC, and your PIN.

If your PIN does not work, ask HR to reset it.

Something else

Ask Finance.